Current Vacancies

Customer and Operations Officer

Are you passionate about providing exceptional service? Do you thrive in a dynamic environment? Nelson Airport is looking for a proactive and adaptable individual to join our team as a Customer and Operations Officer. This essential position is ideal for a practical problem-solver with a strong commitment to customer satisfaction. Your role will be vital in ensuring the smooth operation of our airport and in providing a world-class experience for all travellers and stakeholders.

This role involves working in a 7-day rostered environment, with both morning and afternoon shifts, including weekends. Shift patterns and hours may vary to accommodate planned or unplanned leave, as well as changing work demands. Flexibility is essential. Additionally, you may be required to respond to after-hour callouts in the event of an airport emergency.

Key Responsibilities

Customer Services:

  • Provide exceptional direct support to passengers and visitors

  • Foster strong relationships and offer assistance to contractors, airline operators, aviation service providers, commercial operators, tenants, and government agencies.

  • Ensure a safe, secure, and friendly environment for all airport users

Landside Operations:

  • Manage traffic and parking systems (SKIDATA) including licence plate recognition

  • Supervise airport precinct areas and public access

  • Monitor and maintain terminal equipment and systems e.g. Baggage Belt, flight information display system

Health & Safety/Emergency Support:

  • Conduct regular inspections and hazard identification

  • Respond to emergencies and provide first aid assistance

  • Ensure compliance with HSWA 2015 and airport safety procedures

Requirements

  • Previous front-line customer service experience preferred

  • Previous experience working in a fast-paced operational environment

  • Strong communication and problem-solving abilities

  • Proficiency in using digital tools and technology including Microsoft Office

  • Flexibility to work in a 7-day rostered morning, afternoon and evening shift environment, including weekends

  • Commitment to maintaining a high standard of service and safety

What We Offer

  • A dynamic and fulfilling role at the forefront of Nelson Airport's bustling operations.

  • A competitive compensation package.

  • Comprehensive training and development.

  • A supportive and collaborative team environment.

If you are ready to embark on an exciting journey with Nelson Airport, where your dedication will play a vital role in creating a positive travel experience, we invite you to apply. Please submit your resume and cover letter detailing your relevant experience and how you meet the key attributes outlined above.

Deadline for applications: Friday 31 January 2025